Last updated: October 20, 2025
Website: perfumerysa.co.za
Contact: hello@perfumerysa.co.za
1. Introduction
We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, disclose and protect your personal information in accordance with POPIA, and your rights as a data subject.
2. Responsible Party
Perfumery (“we”, “us”, “our”) is responsible for the processing of your personal information as described in this policy.
3. What kinds of personal information we collect
We may collect personal information from you when you interact with us, including but not limited to:
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Your name, identity number (where required), contact information (email address, phone number), shipping and billing address.
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Payment and transaction details (through our payment processor).
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Your browsing behaviour, device and usage data (via cookies or similar technologies) on our website.
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Any other information you provide when you contact us (e.g., support queries).
4. Purpose and lawful basis for processing
We collect and process your personal information only for specific, lawful purposes, in line with POPIA’s conditions for lawful processing. For example:
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To fulfil orders placed by you (processing, shipping, payment) - necessary for the performance of a contract.
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To communicate with you (order updates, customer service).
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To send you marketing and promotional offers - where you have given your consent.
- To improve our services and website experience (analytics).
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To comply with a legal obligation.
We will inform you (in this policy or at point of collection) of the purposes for which your information is collected, and we will not process your information in a way incompatible with those purposes (POPIA Condition 3: Purpose Specification).
5. Minimisation and retention
We will collect only the personal information that is adequate, relevant and not excessive in relation to the purpose (POPIA Condition 2: Processing Limitation).
We will retain your personal information no longer than necessary for the purposes for which it was collected, or as required by law (POPIA Condition 5: Information Quality, as well as retention and destruction provisions).
6. Security of personal information
We implement appropriate, reasonable technical and organisational security measures to protect personal information in our possession or under our control against loss, damage, unauthorised destruction, and unlawful access or processing (POPIA Condition 7: Security Safeguards). In the event of a data breach where personal information has been accessed or acquired by an unauthorised person, we will comply with our legal obligation to notify both the affected data subject(s) and the Information Regulator where required under POPIA.
7. Disclosure and cross-border transfers
We will not disclose your personal information to third parties unless required for the purposes described (e.g., delivery service, payment processor) and subject to agreements ensuring adequate protection. If we transfer personal information to a country outside South Africa, we will ensure that the recipient ensures an adequate level of protection (POPIA regulates cross-border flows).
8. Your rights
Under POPIA, you as a data subject have certain rights, including:
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The right to be notified when your personal information is being collected.
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The right to access the personal information we hold about you.
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The right to request correction or deletion of your personal information if inaccurate, irrelevant, excessive, out-of-date or misleading.
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The right to object to processing of your personal information, including for direct marketing purposes.
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The right to withdraw your consent where processing is based on consent.
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The right to lodge a complaint with the Information Regulator regarding how your personal information is processed.
If you wish to exercise any of these rights, please contact us at hello@perfumerysa.co.za.
9. Cookies and similar technologies
Our website uses cookies and similar technologies to track usage and preferences, improve user experience, and carry out analytics. You may disable cookies in your browser settings; however, some features of the website may not function properly.
10. Children’s personal information
We do not intentionally collect personal information from children (under the age of 18) without parental/guardian consent. If we become aware that we have collected personal information from a child without such consent, we will delete it.
11. Changes to this policy
We may amend this privacy policy from time to time to ensure it remains aligned with legal requirements and business practices. We will publish the updated version on our website, and update the “Last updated” date.
12. Contact information
If you have any questions, requests or concerns regarding this privacy policy or our handling of your personal information, please contact us at:
Email: hello@perfumerysa.co.za
Website: perfumerysa.co.za
