Shipping policy

At Perfumery, we work hard to make sure your order reaches you quickly and safely.

Processing Time

All orders are processed within 1–2 business days after payment has been received. You’ll receive a confirmation email once your order has been shipped.

Delivery Time

  • South Africa: Delivery takes 2–4 business days depending on your location.
  • Remote areas: Delivery may take an additional 1–2 days.

Please note: delivery times are estimates and may vary due to courier delays or public holidays.

Delivery Fees

Shipping fees are calculated at checkout based on your delivery address. We offer free delivery on qualifying promotions or order values where stated.

Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking link via email or SMS so you can follow your delivery in real time.

Failed Deliveries

If a delivery attempt fails due to an incorrect address or no one being available to receive the parcel, the courier will contact you to reschedule. Additional delivery fees may apply in such cases.

Damaged or Missing Items

If your parcel arrives damaged or incomplete, please contact us within 48 hours of delivery at hello@perfumerysa.co.za with your order number and photos of the package. We’ll assist you immediately to resolve the issue.